OITC Travel Management
CUSTOMER SATISFACTION SURVEY FORM
Travel Details
Customer
Airlines
Respondent's
Flight No
Name
Flight Date
Please let us know how we meet your expectations in the following areas:
(Please use tab to reach fill out part)
(Please tick the desired boxes)
1
Interaction of OITC representative with you
2
Pickup time of the telephones
3
Approachable, courteous and friendly.
4
Communication Level
5
Prompt response to requests
6
Job Knowledge
7
Efficiency
8
Understanding your needs and importance
9
Suggestion and counseling
10
Pro-activeness of the staff
11
Visa documentaion Consulting
12
Hotels and tour packages
How would your rate OITC services on an overall basis ?
(On 1 to 5 scale, please rank the service levels. 5 being the highest.)
We appreciate your suggestions to help us further enhance our services.
Any specific problems you faced on your trip that you will like to share with us.
